Job Title: Customer Support Executive

Location: Chennai, Tamil Nadu

Experience: Minimum 6 Months (Customer Support / BPO)

Employment Type: Full-Time

About the Role

We are looking for an engaging and customer-focused Customer Support Executive to manage incoming customer inquiries via Voice, Chat, and Email channels. The ideal candidate will have at least 6 months of customer service experience and robust fluency in Bengali or Assamese, along with positive communication skills in English/Hindi, to effectively assist our diverse customer base.

Key Responsibilities
Handle customer inquiries, concerns, and requests via Voice, Chat, or Email promptly and professionally.
Provide accurate, valid, and complete information using the appropriate methods and tools.
Identify and assess customers' needs to achieve satisfaction and resolve issues on the first contact whenever possible.
Maintain clear and accurate records of customer interactions and account details.
Coordinate with internal teams to resolve escalated issues in a timely manner.
Adhere to communication guidelines, procedures, and company policies.

Required Skills & Qualifications
Language Proficiency:



Must be fluent in Bengali or Assamese (verbal and written). Knowledge of English/Hindi is required.
Experience: Minimum 6 months of experience in a Customer Support, Call Center, or BPO role.
Solid active listening, verbal, and written communication skills.
Basic computer skills and familiarity with CRM systems or support ticketing software.
Problem-solving attitude and ability to handle difficult customer interactions with patience.

What We're Looking For
A customer-first mindset with high empathy and active listening skills.
Ability to multi-task, prioritize, and manage time effectively.
Strong ownership and commitment to team performance goals.

Pay: ₹23,000.00 - ₹28,000.00 per month

Benefits:
Paid sick time
Paid time off
Provident Fund

Ability to commute/relocate:
Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
Please share CTC and Notice

Experience:
Customer support: 1 year (Preferred)

Language:
Bengali (Required)
Assamese (Required)

Location:
Chennai, Tamil Nadu (Required)

Work Location: In person

📌 Customer Care Executive Chennai
🏢 AI Sido Netz
📍 Chennai