As a Manager, you will play a crucial role in driving the success of our department. Your primary focus will be on overseeing and optimizing the performance of our inbound team, ensuring we deliver an exceptional customer experience. You will be responsible for guiding and motivating your team, setting performance goals, and implementing strategies to enhance productivity and efficiency. Additionally, you will collaborate with other departments to align our operations with the company's overall goals and objectives.

Responsibilities
• Lead and manage the inbound team, providing guidance and support to ensure high-quality customer service.
• Set performance goals and metrics, and monitor team performance against these targets.
• Implement process improvements and best practices to enhance operational efficiency.
• Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address any concerns.
• Handle customer escalations and complex inquiries, ensuring timely and effective resolution.




• Collaborate with other departments to align operations and ensure a seamless customer journey.
• Stay updated on industry trends and best practices, and implement innovative solutions.
• Conduct performance evaluations and provide constructive feedback to team members.
• Ensure compliance with company policies and procedures, maintaining a protected and qualified work environment.

Qualifications
• A bachelor's degree in Business Administration, Management, or a related field is preferred.
• Minimum 5 years of experience in a managerial role, preferably in a customer service or call center environment.
• Solid leadership and team management skills, with the ability to motivate and inspire others.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proven ability to handle customer escalations and provide effective solutions.
• Analytical mindset with experience in data analysis and performance tracking.
• P

📌 Manager Thane
🏢 Digitide Solutions
📍 Thane