Engineering Manager
Department: Engineering
Employment Type: Full Time
Location: Bangalore - India

Description
About us:

Hiver is a up-to-date, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.

We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a outstanding place to do it.

Chance:

As an Engineering Manager, you will have an impact on our technical architecture, product, team, and culture. You not only have the chance to use your technical expertise to take on and provide technical leadership to major projects but also manage a team of smart engineers to create business impact.



You not only optimise your own code but also make sure engineers are able to optimise theirs. You would contribute to the product strategy and help develop your team.

Key Responsibilities
What will you do?

• Driving product implementation from conceptualisation to delivery. This would involve planning and breaking down projects, leading architectural discussions and decisions, building high-quality documentation and architecture diagrams, and driving the execution end to end.

• Own the development practices, processes, and standards for your team

• Own the technical architecture, drive engineering design, and shoulder critical decisions

• Understand, prioritize and deliver the feature roadmap while chipping away at the technical debt

• Work effectively with a cross-functional team of product managers, designers, developers, and QA

• Own the communication of the team’s progress and perception of the team itself

• Collaborate with the Support team to keep track

📌 Engineering Manager Bengaluru
🏢 Hiver
📍 Bengaluru