Job Description

The Reference Data Operations Expert is responsible for ensuring high-quality, timely and accurate Reference Data delivery across EU markets. The role combines operational execution, quality governance, stakeholder collaboration, process improvement and technical expertise to support end-to-end delivery—from input through to client delivery.
The role brings an AI-first, continuous-improvement mindset, identifying where AI, automation, analytics and intelligent controls can reduce manual effort, strengthen preventive quality checks and improve operational outcomes.
Key Responsibilities
• Execute and support high-quality Reference Data operations across EU markets, ensuring delivery meets agreed quality, timeliness and customer expectations.
• Partner with operational teams to resolve process and technical challenges, ensuring recent tools, system enhancements and AI-enabled solutions are understood and effectively adopted.
• Identify repetitive, manual or high-risk activities and recommend AI, automation and process-improvement opportunities to enhance efficiency,



scalability and quality.
• Support the testing, implementation and continuous refinement of AI-enabled validation, workflow and decision-support solutions in partnership with Technology, Transformation and operational teams.
• Lead error-management and Root Cause Analysis activities, providing explicit issue analysis, corrective and preventive actions, and timely stakeholder communication.
• Strengthen preventive quality controls through data analysis, trend identification, AI-supported validations and targeted review mechanisms.
• Maintain effective communication with Client Ops teams and cross-functional stakeholders; provide accurate project updates and manage operational queries efficiently.
• Define, monitor and document process execution, including standard operating procedures, governance controls, exception tracking and process documentation.
• Ensure the accuracy and consistency of Refer

📌 Expert Ai Eu Rd Chennai
🏢 Nielseniq
📍 Chennai