Job Title- Customer Support Executive

Experience: 1–5 years in garment/apparel industry will be preferred.

Salary: Up to ₹25,000 per month

Joining: Immediate / Maximum 20 days

Job Summary

We are looking for a Customer Support Executive to handle customer queries, coordinate with internal teams, manage orders, and ensure a smooth customer experience. Candidates with experience in the garment industry will be preferred.

Key Responsibilities
Handle customer queries through calls, emails, WhatsApp, and other communication channels.
Manage inbound and outbound calls and assist customers with their requirements.
Build and maintain solid customer relationships.
Coordinate with Merchandising, Production, Warehouse, and Logistics teams for order-related updates.
Resolve customer complaints and service issues professionally and within timelines.
Follow up with customers regarding requirements, feedback, orders, payments, and deliveries.
Provide accurate information about products, pricing, availability, delivery timelines, and services.




Maintain customer records, order details, and communication history.
Prepare and maintain customer support reports, trackers, and documentation.
Monitor pending queries and ensure timely closure.
Escalate complex issues to the appropriate team or management.
Ensure a positive customer experience at every interaction.

Required Skills & Qualifications
1–5 years of experience in Customer Support or a similar role.
Experience in the garment/apparel industry will be preferred.
Valuable English communication skills, both written and verbal.
Strong customer handling and interpersonal skills.
Valuable coordination and follow-up skills.
Basic knowledge of MS Office and Microsoft Excel.
Strong problem-solving abilities.
Ability to manage multiple tasks and work within deadlines.

Pay: ₹23,434.00 - ₹25,369.56 per month

Work Location: In person

📌 Customer Support Executive Retail Noida (India)
🏢 Kaamkaajindia
📍 India