Roles & Responsibilities – Collection Officer
Handle collection and recovery of outstanding EMI payments for Home Loans, Vehicle Loans, Personal Loans, and Mortgage Loans/LAP.
Conduct regular field visits to customers for EMI collection and payment follow-ups.
Follow up with customers through phone calls and personal visits regarding due and overdue payments.
Maintain regular contact with customers and ensure timely payment commitments.
Manage assigned loan accounts and monitor overdue/DPD cases.
Visit customers with pending payments and understand the reasons for delayed payments.
Negotiate payment commitments with customers as per company policies and follow up until payment is received.
Ensure all collected payments are deposited through approved company channels and updated accurately in the system.
Maintain proper records of customer visits, calls,



payment commitments, and collections.
Achieve assigned daily, weekly, and monthly collection targets.
Identify high-risk and difficult cases and escalate them to the Collection Manager/Senior Management.
Coordinate with the Branch and other internal teams for effective recovery and resolution of customer accounts.
Ensure skilled and respectful communication with customers during the collection process.
Follow company collection procedures, internal policies, and applicable regulatory guidelines.
Submit daily collection and field visit reports to the reporting manager.

Pay: From ₹12,500.00 per month

Work Location: In person

📌 Collections Officer Bhilwara
🏢 Tiffany Finance Private
📍 Bhilwara