Shift Lead (Support & Operations)

Noida, Uttar Pradesh

Job Summary

Role Overview

Acts as second-level support responsible for handling escalated incidents and performing advanced troubleshooting in Linux settings. Ensures quick resolution of critical production issues while maintaining system stability and performance. Works closely with L1 and L3 teams to implement fixes, perform root cause analysis, and follow SLA and operational standards

Key Responsibilities

Key Responsibilities
Analyze system performance and tune systems
Handle escalated incidents and perform RCA
Troubleshoot complex OS and application issues
Perform filesystem and LVM management (extend, mount, troubleshoot disk issues)
Handle boot-related issues (GRUB, kernel panic, recovery mode)
Manage users, permissions, and authentication (SSSD/LDAP)




Perform OS patching and upgrades
Maintain and troubleshoot NFS, CIFS, and network mounts
Manage services and support applications
Analyze logs and identify recurring issues
Validate backups and assist recovery
Automate tasks using shell scripting
Participate in on-call support and major incident bridges
Create and maintain technical documentation and SOPs
Implement changes via change management
Escalate critical issues with detailed logs

Skill Requirements

Required Skills

Robust Linux knowledge, filesystem, networking, SSSD/LDAP, patching, troubleshooting, Scripting (Bash or Python).

Other Requirements

📌 Shift Lead Support & Operations Noida
🏢 HCLTech
📍 Noida