Cancellation & Refund Executive

Industry: Real Estate
Location: Koramangala 3rd Block, Bengaluru
Experience: 1–3 Years
Employment Type: Full time
Department: Cancellation & Refund / CRM

Role Overview

Responsible for managing customer cancellation and refund requests, documentation, internal coordination, customer communication, and timely case closure.

Key Responsibilities
Handle customer cancellation and refund requests professionally.
Verify booking details, payment records, and required documents.
Explain cancellation policies, applicable deductions, and refund timelines.
Coordinate with Sales, CRM, Accounts, and Management teams for approvals and resolutions.
Track pending cases, follow-ups, and approvals until closure.
Maintain accurate records and update case status in CRM and Excel.
Address customer queries and complaints related to cancellations and refunds.




Provide regular customer updates and ensure timely resolution.
Prepare reports and ensure complete documentation before case closure.

Required Skills
Excellent verbal and written communication.
Robust customer handling and relationship management.
Valuable coordination, follow-up, and problem-solving skills.
Basic knowledge of MS Excel and CRM systems.
Attention to detail and documentation accuracy.
Ability to manage multiple cases simultaneously.
Experience in Real Estate, CRM, Customer Service, or Cancellation & Refunds preferred.

Core Attributes: Customer Focus | Communication | Accuracy | Coordination | Accountability

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Cancellation & Refund Executive Bengaluru (India)
🏢 Hindustan Wellness
📍 India