Key Responsibilities

Guest Check-In & Check-Out:
Welcome guests warmly upon arrival and handle check-in/check-out efficiently.
Verify guest details, reservations, and payment methods.

Guest Relations:
Maintain a courteous and qualified attitude while assisting guests.
Handle guest inquiries, complaints, and requests promptly to ensure guest satisfaction.
Coordinate with other departments (Housekeeping, F&B;, Transport, etc.) to fulfill guest needs.

Reservation Handling:
Process room reservations, modifications, and cancellations as per hotel standards.
Update booking details in the system accurately.

Front Desk Operations:
Manage room keys, guest folios, and daily reports.
Handle telephone calls, emails, and messages efficiently.
Ensure the front desk area is clean, organized, and presentable at all times.

Cashiering & Billing:
Manage guest billing, collect payments, and maintain accurate cash handling records.




Prepare and settle bills at check-out with accuracy.

Coordination & Communication:
Liaise with Housekeeping for room status updates.
Inform relevant departments about guest preferences, VIP arrivals, or special occasions.

Compliance & Standards:
Follow all resort policies, grooming standards, and safety protocols.
Maintain confidentiality of guest information.

Upselling & Promotions:
Promote resort facilities, activities, and special packages to guests.
Upsell rooms and services to maximize revenue.

Guest Feedback & Experience:
Encourage guests to share feedback and report any issues to the supervisor.
Contribute to delivering exceptional guest experiences aligned with 5-star standards.

Pay: From ₹13,000.00 per month

Perks:
Food provided

Work Location: In person

📌 Front Office Associate Andaman And Nicobar Islands
🏢 HAVELOCK ISLAND BEACH RESORT
📍 Andaman and Nicobar Islands