A Customer Relationship Executive (CRE) acts as the primary link between a business and its clients to drive satisfaction, loyalty, and account retention. Here is a complete, customizable job description template for a Customer Relationship Executive role
Client Communication: Answer incoming calls, chats, and emails from clients in a polite and skilled way. • Relationship Management: Act as the main point of contact for customer questions, onboarding, and ongoing support. • Issue Resolution: Listen to client complaints, investigate problems, and follow up to ensure rapid solutions. • Data Tracking: Log all client interactions accurately in the company's CRM software (Customer Relationship Management system). • Sales Support: Identify and share cross-selling or upselling opportunities with the sales team when clients need extra services. • Feedback Collection: Gather customer feedback and share insights with product or operations teams to improve service quality

Pay: ₹19,600.00 - ₹32,000.00 per month

Advantages:
Commuter assistance
Health insurance
Paid time off

Work Location: In person

📌 Customer Relationship Executive Chennai
🏢 Aura BPO Services
📍 Chennai