Team Performance & Target Management: Set, monitor, and drive daily, weekly, and monthly targets for counselors, telecallers, and sales executives to achieve institute admission goals.
Pipeline Supervision & CRM Auditing: Conduct daily call audits, review CRM lead pipeline stages, ensure timely follow-ups, and step in to help close high-priority or hesitant parent/student leads.
Training & Onboarding: Onboard and train recent telecallers and counselors on product knowledge, objection handling, phone etiquette, pitch techniques, and fee structures.
Process Optimization & Strategy: Formulate outbound calling scripts, establish counseling workflows, and implement strategies to improve lead-to-walk-in and walk-in-to-enrollment conversion rates.
Inter-Departmental Coordination: Collaborate with teaching faculty, management, and administrative teams to coordinate batch schedules, demo class availability, and promotional event logistics.
Reporting & Performance Reviews: Track daily call metrics, conversion analytics, and team efficiency to deliver actionable weekly and monthly performance reports to management.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Team Lead Nagpur
🏢 EduPulse Coaching
📍 Nagpur