Job Responsibilities
Handle day-to-day IT-related issues in the office.
Monitor the company’s software, website, and online portals.
Identify and report errors or technical issues in software and portals.
Coordinate with the respective software/portal/website vendors to resolve issues.
Follow up with vendors until the issue is completely resolved.
Coordinate with IT service providers for any technical support required.
Maintain a record of reported IT issues and their status.
Support employees with login, access, and other system-related requirements.
Ensure the smooth functioning of office IT systems and applications.
Handle any other IT-related tasks assigned by management.
Skills Required
Basic knowledge of computers, software, internet, and networking.
Positive communication and coordination skills.
Valuable problem-solving and follow-up skills.
Ability to coordinate with external vendors and service providers.
Basic knowledge of MS Office and other business software.
IT/Computer-related qualification or relevant experience preferred.