Role & responsibilities

CRM Executive Roles & Responsibilities
Customer Data Management
Maintain and update customer database.
Record customer details, purchase history, preferences and birthdays/anniversaries.
Ensure customer information is accurate and confidential.
Customer Relationship Management
Build and maintain robust relationships with existing customers.
Handle customer queries, complaints and feedback professionally.
Follow up with customers after purchases.
Lead Management
Receive and manage leads from website, WhatsApp, social media, calls and walk-ins.
Assign leads to sales executives.
Track lead status from enquiry to conversion.
Follow-Up & Sales Support
Conduct regular follow-ups with potential customers.
Inform customers about current collections, offers and upcoming events.
Reconnect with inactive/old customers.
Customer Retention
Develop campaigns for repeat purchases.

Preferred candidate profile

graduate and with relevant experience

📌 Walk In Crm Manager New Delhi (India)
🏢 Rkjewellers
📍 India