Job Summary

We are looking for an experienced and customer-focused Customer Relationship Manager (CRM) to manage customer relationships, improve customer satisfaction, and ensure a smooth customer experience throughout the sales and after-sales journey. The ideal candidate should have excellent customer-handling, communication, and problem-solving skills, with prior experience in the automobile industry preferred.

Key Responsibilities
Manage and maintain solid relationships with existing and prospective customers.
Handle customer enquiries, feedback, complaints, and service requests professionally and promptly.
Ensure timely follow-up with customers regarding enquiries, test drives, bookings, deliveries, and after-sales services.




Monitor customer satisfaction and take appropriate action to resolve concerns.

Required Skills & Qualifications
Minimum 5 years of experience in CRM/customer relationship management.
Automobile industry experience preferred.
Excellent customer handling and communication skills.
Robust interpersonal and relationship-building abilities.
Positive problem-solving and conflict-resolution skills.
Customer-focused and service-oriented approach.

Pay: From ₹30,000.00 per month

Work Location: In person

📌 Customer Relationship Manager Kozhikode
🏢 BRIDGEWAY- JSW
📍 Kozhikode