Company: Crown Town Hotels Group
Location: Kalamassery, Kochi, Kerala
Job Type: Full time | On-Site
Experience: Freshers can apply

About the Role

Crown Town Hotels Group is looking for a Telecaller / Customer Support Executive to handle customer calls, enquiries, follow-ups, and provide professional support to our guests and potential customers.

Key Responsibilities
Handle inbound and outbound customer calls.
Respond to customer enquiries regarding rooms, bookings, offers, and services.
Follow up with customers and potential leads politely and professionally.
Maintain customer details and call records.
Coordinate with the concerned team for customer requirements.
Provide accurate information and resolve basic customer queries.
Follow up on enquiries to improve bookings and conversions.
Maintain positive communication and customer relationships.

Requirements
Plus Two / Any Degree




Good communication skills in English and Hindi.
Basic computer knowledge.
Valuable telephone etiquette and a positive attitude.
Ability to communicate politely with customers.
Freshers are welcome to apply.

Preferred Skills
Customer service skills
Communication and interpersonal skills
Basic MS Office/computer knowledge
Lead follow-up and coordination skills
Ability to work as part of a team

Job Details

Location: Kalamassery, Kochi
Employment: Full-Time, In office
Qualification: Plus Two / Degree
Experience: Freshers can apply

Crown Town Hotels Group
Crown Town | Gold Suite | Canopy Hills Resort | Info Suite | Aman Residency

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Tele Caller Executive Kalamassery
🏢 Crown Town Hotels
📍 Kalamassery