Team Leader – Last Mile Operations

Company: Delhivery
Location: Kozhikode – Ramanattukara, Kerala
Department: Last Mile Operations
Employment Type: Full time

Job Summary

We are looking for a Team Leader – Last Mile Operations to manage day-to-day delivery operations at our Ramanattukara hub. The role involves managing delivery executives, ensuring timely shipments, monitoring productivity and service quality, and handling operational escalations.

Key Responsibilities
Manage daily last-mile delivery operations and ensure smooth hub functioning.
Supervise and coordinate Delivery Executives and Ground Coordinators.
Plan manpower and delivery routes based on daily shipment volume.
Monitor shipment performance, delivery productivity, pending shipments and RTO.
Ensure timely allocation and dispatch of shipments.
Track attendance, absenteeism and manpower availability.
Drive productivity and ensure adherence to operational KPIs.
Handle customer and operational escalations and ensure timely resolution.
Coordinate with hub, customer service and other internal teams.




Monitor delivery executive performance and provide regular feedback.
Ensure compliance with company processes, safety guidelines and SOPs.
Prepare and share daily operational reports and updates.

Candidate Profile
Graduate preferred.
1–4 years of experience in last-mile delivery, logistics, e-commerce or warehouse operations.
Experience in managing field/delivery teams will be an added advantage.
Good communication and team-handling skills.
Comfortable working in a target-driven and rapid-paced workplace.
Basic knowledge of MS Excel and operational reporting.
Willingness to work in rotational shifts and manage peak-season requirements.

Key Skills

Last Mile Operations | Team Handling | Manpower Planning | Delivery Management | Productivity | MIS Reporting | Escalation Handling | Customer Service | MS Excel

Location: Ramanattukara, Kozhikode, Kerala
Interested candidates can apply with their updated resume.

Pay: ₹25,000.00 - ₹26,000.00 per month

Work Location: In person

📌 Last Mile Team Lead Delhivery Kozhikode Ramanattukara
🏢 Delhivery
📍 Ramanattukara