Customer Support Executive – UK Blended Process

Location: Noida, Sector 62
Process: UK Market
Work Mode: Work from Office
Experience: 1–3 years
Shift: UK Shift

Job Summary

We are looking for a Customer Support Executive with prior experience in the UK market and strong communication skills. The candidate will handle customer queries through both calls and emails, ensuring timely and skilled resolution of customer concerns.

Key Responsibilities
Handle inbound and outbound customer calls for UK customers.
Respond to customer queries through email in a skilled and timely manner.
Understand customer concerns and provide appropriate solutions.
Follow up with customers regarding orders, deliveries, refunds, returns, and other issues.
Maintain accurate records of customer interactions and follow-ups.
Coordinate with internal teams to resolve customer issues.
Ensure a high level of customer satisfaction and service quality.
Follow company processes, guidelines, and UK customer service standards.

Requirements
Prior experience handling UK customers is mandatory.
Experience in a blended process (Voice + Email) is preferred.




Excellent verbal and written English communication skills.
Good understanding of UK customer expectations and communication style.
Solid problem-solving and customer-handling skills.
Comfortable working in a UK shift.
Previous experience in e-commerce/customer support will be an added advantage.

Preferred Candidate

A candidate who has previously worked with a UK-based company or UK customer support process and is comfortable handling both telephone and email communication.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:
Food provided
Health insurance
Life insurance
Paid time off

Ability to commute/relocate:
Noida Sector 62, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
Do you have experience handling customer queries through calls, chat, or email?
Have you previously worked in an international process?
what's your last In hand salary?
what's your salary expectations?

Experience:
Customer support: 1 year (Preferred)

Work Location: In person

📌 Customer Support Associate Sector 62 (India)
🏢 FK Sports
📍 India