Company: GWON Property Management
Location: Kozhikode, Kerala
Employment Type: Full-Time
Experience: 1–2 Years
Salary: ₹15,000 – ₹25,000 per month

Job Description

GWON Property Management is looking for a Customer Relationship Executive (CRE) to manage customer enquiries, understand customer requirements, provide timely assistance, conduct regular follow-ups, and maintain robust customer relationships.

Key Responsibilities
Handle customer enquiries through phone, WhatsApp, email, and other communication channels.
Understand customer requirements and provide appropriate information.
Maintain regular follow-ups with customers and leads.
Maintain accurate customer records and update information.
Handle customer questions and complaints professionally.
Coordinate with relevant departments to resolve customer issues.
Follow up on pending customer requests until they are addressed.
Maintain good customer relationships and customer satisfaction.
Prepare daily and weekly follow-up reports.
Meet assigned customer-service and follow-up targets.




Maintain professional communication and behaviour.

Requirements
Bachelor's/Master's Degree in any relevant field.
1–2 years of experience in customer service, customer relationship management, sales, telecalling, or a related field.
Excellent verbal and written communication skills.
Valuable listening and customer-handling skills.
Strong follow-up and problem-solving abilities.
Basic knowledge of MS Office, email, and WhatsApp communication.
Basic knowledge of CRM/customer management systems is an advantage.
Ability to maintain accurate customer records.
Good teamwork and time-management skills.
Professional, confident, patient, and customer-focused approach.

Preferred Qualities
Valuable communication
Confidence
Patience
Professional behaviour
Well-groomed appearance
Punctuality and discipline
Self-motivation
Positive attitude
Willingness to learn

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Relationship Executive Kozhikode
🏢 GWON PROPERTY MANAGEMENT
📍 Kozhikode