Responsibilities
Manage real-time driver dispatch, monitor live operations, resolve escalations, and ensure a seamless customer and driver experience while meeting operational KPIs.
Oversee daily operations and act as the primary point of contact for chauffeurs and key partners.
Build and maintain strong relationships with strategic partners.
Coordinate with supply and account management teams to ensure seamless operations.
Monitor chauffeur performance, attendance, and skilled conduct.
Ensure alignment with client-specific requirements and service standards.
Handle customer and driver queries, support requests, and escalations, ensuring timely and effective resolution.
Use Zendesk to manage, track, and resolve customer and driver support tickets while maintaining accurate records and timely follow-ups.
Collaborate with supporting departments to generate accurate operational reports.
Maintain and manage subscriptions according to customer demand and operational needs.

Requirements
Bachelor's Degree.
2–3 years of experience in Operations, Customer Support, Driver Support,



or a similar role, preferably within the Logistics, Mobility, Transportation, Ride-Hailing, or Quick Commerce industry.
Hands-on experience working with Zendesk is mandatory.
Strong experience in handling support tickets, customer/driver queries, escalations, and issue resolution through Zendesk.
Experience in live driver dispatch, route planning, driver allocation, shift operations, incident management, driver support, customer service, or fleet coordination.
Excellent written and verbal communication, presentation, and interpersonal skills.
Robust sense of initiative and customer service orientation.
Ability to adapt and achieve targets in a dynamic, fast-paced working setting.
Experience with online marketplaces is desirable.
A keen interest in the Transportation / Mobility industry.

Preferred Industries
Ride-Hailing
Quick Commerce
Logistics
Last-Mile Delivery
Fleet Management
Mobility
Transportation

📌 Operations Executive Ahmedabad
🏢 Important Business
📍 Ahmedabad