Company - DS-Max Properties

Job Title - CRM Executive – Real Estate

Experience - 2 – 6 Years

Industry: Real Estate

We are looking for a CRM Executive with experience in post-sales lifecycle. The role involves customer communication, documentation, agreement coordination, registration, possession coordination, and ensuring a smooth customer experience from booking to closure.

Key Responsibilities:
Manage customer relationships from booking to possession and closure.
Coordinate with customers regarding agreements, documentation, payments, registration, and possession.
Handle customer queries, requests, complaints, and service requirements professionally.
Coordinate with Sales, Legal, Accounts, Projects, Registration, and other internal teams for timely resolution of customer requirements.
Follow up with customers for pending documents, payments, agreements, and registration formalities.
Coordinate and schedule customer visits, registration appointments, meetings, and possession-related activities.
Maintain accurate customer records, correspondence, documents, and transaction details in the CRM/ERP system.
Regularly update customer status, interactions, commitments, and pending activities in the CRM.
Send welcome communications,



customer updates, reminders, and other relevant communications.
Monitor customer requests and ensure timely closure within defined timelines.
Support customers during agreement, registration, possession, and handover processes.
Maintain proper documentation and ensure compliance with company processes.
Prepare customer status reports, pending activity reports, and escalation reports for management.
Build positive customer relationships and contribute towards customer satisfaction and retention.

Required Skills & Competencies:
2 - 6 years of experience in Real Estate CRM / Customer Relations.
Good understanding of the real estate customer lifecycle.
Strong communication, interpersonal, and customer-handling skills.
Positive follow-up and coordination abilities.
Solid documentation and MIS skills.
Proficiency in MS Office and CRM/ERP software.
Ability to handle multiple customers and activities simultaneously.
Customer-focused, organized, proactive, and solution-oriented approach.

Pay: From ₹30,000.00 per month

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Crm Executive/senior Executive Hbr Layout
🏢 ds-max properties
📍 HBR Layout