Job Title: Customer Service Executive
Process: Airtel Customer Service Process
Process Type: 100% Inbound Calling
Location: Virar West, Maharashtra
Salary Basis: Based on interview performance
Experience: Freshers & Experienced Candidates
Job Type: Full-Time
Job Overview
We are hiring Male and Female candidates for the customer queries, providing accurate information, and delivering excellent customer service.
This is a non-sales customer service process, with no sales targets. Freshers who meet the eligibility and language requirements are welcome to apply.
Key Responsibilities
Handle 100% inbound customer calls professionally.
Understand and resolve customer queries effectively.
Provide accurate information regarding customer services and processes.
Maintain a polite and professional communication style.
Follow the company's customer service guidelines and process standards.
Record and update customer information accurately.
Escalate unresolved issues to the appropriate department when required.
Maintain positive customer satisfaction and service quality.
Key Benefits
100% Inbound Calling Process
No Sales Targets
No Sales Pressure
Complete Training Provided
Reliable Customer Service Process
Growth Prospects
Freshers Can Apply
Eligibility Criteria
HSC Passed candidates can apply.
Graduates can apply.
Freshers are eligible.
Candidates should have good communication skills.
Candidates must be comfortable handling customer calls.
Language Requirements
Candidates should be able to communicate effectively in:
Marathi
Hindi
English
Gujarati
Gender
Male & Female candidates both can apply.
Work Schedule
Week Off: 1 Rotational Week Off
Salary will be determined based on interview performance, communication skills, and candidate suitability.
Candidate Profile
We are looking for candidates who are:
Good at verbal communication
Customer-oriented and polite
Confident while speaking with customers
Patient and able to handle customer queries
Willing to work in a rotational week-off schedule
Comfortable working in an inbound calling environment