Role Summary

We're hiring a Customer Service Executive to handle inbound and outbound customer interactions that drive revenue. You'll answer service queries, qualify leads, support the sales team with follow-ups and documentation, and help convert enquiries into bookings or sales.

Key Responsibilities
Handle inbound calls and emails from prospects and customers, and resolve queries on first contact wherever possible.
Make outbound follow-up calls to leads, quotation requests and abandoned enquiries.
Qualify leads and pass them to the sales team with complete, accurate information.
Explain products, services, pricing, packages and offers clearly, and upsell or cross-sell where relevant.
Prepare and send quotations, confirmations and follow-up communication.
Coordinate with sales, operations and back-office teams to close pending customer requests.
Handle objections and escalate complaints or complex cases per the escalation matrix.
Meet daily and monthly targets for calls, conversions and quality scores.
Follow company processes, compliance guidelines and data privacy standards.

Pay: ₹28,000.00 - ₹30,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Service Executive Kochi
🏢 BVS Global
📍 Kochi