Senior Engineer, Technical Operations
Your role in helping us shape the future:
As a Sr. Engineer, Technical Operations, you will be an initial point of contact for all production issues (Software) related to Intelsat Infight’s core services such as In-Flight Connectivity (IFC)/In-Flight Entertainment (IFE)/IPTV on retrofit and next generation Onboard Experience (OX) architectures. You will have desire to gain thorough technical knowledge on end-to-end system for providing quick analysis and driving resolution on production issues. In addition, you will be creating various dashboards and status reports for executives and end customers. You will be expected to build solid system level technical knowledge and use critical thinking to resolve issues faster.
Additional responsibilities include but not limited to engage in PI (Agile teams) to understand the roadmap of upcoming features and services, lab setup for reproducing field issues and writing automation scripts for generating reports.
Are you up to the challenge?
Provide leadership on accomplishing individual, team,
and company goals
Desire to learn and champion recent technologies and over all end-to-end system
Develop a solid background in Intelsat Infight’s technology platforms (KU, 2KU, ATG, ATG4 and GGV/IPTV) as well as third party technologies
Understanding complex systems and able to diagnose and isolate the failures to a product/component level
Generate reports by fleet, technology, or airlines to assess the defect impact
Triage SW defect via solid analysis techniques (log/data analysis, defect tracking, etc.). Determine and document initial root cause, impact, severity, and frequency of failures
Drive Internal Review Board (IRB) meetings with cross functional teams to agree and provide visibility on initial failure and impact
Enforce and drive continuous improvements on SPI (Software Production Incidents) process
Participate in corrective action reports and root cause analysis exerci
📌 Senior Engineer, Technical Operations Chennai (India)
🏢 SES
📍 India