Responsibilities

Job Summary
The Service Readiness Engineer is responsible for ensuring recent customers and new services are ready for operational life by acting as a key stakeholder in the Onboarding process to represent the needs of the Operational teams. Working on joint and individual projects, responsibilities include ensuring systems are configured and updated, training and resource requirements are identified and communicated, risks are identified and mitigated and in life processes are developed and delivered to the operational teams. Also, responsible for early life support and ongoing continual improvement to readiness and operational processes as well as being an active participant in Project “lessons learned” sessions.

Essential Duties and Responsibilities
Main point of contact for assigned projects
Scope includes new services, new customers and decommission of existing services/customers
Validation of design proposal
Working with customer representatives to fully understand Business Requirements
Process design and Continual Service Improvement




Identifying training and resource requirements
Contribute to global, scalable Process and procedures
Develop test and certification plans for new services and customers
Document process flows and work instructions
Delivering “train the trainer” sessions to the operations team for recent customers and services
Be the subject matter expert for recent customers and services to provide early life support
Working closely with Project Managers, Development team, INOC and operational teams as well as other company teams to ensure all aspects of the service are a success
Setup new sites and endpoints on Symphony and SalesForce prior to certification
Decommission of retired sites and employee accounts
Attend department meetings and trainings as needed
Act as mentor and escalation point for Service Readiness Coordinators

Other duties assigned as needed

Skills and Abilities
Communicate and int

📌 Service Readiness Engineer Gurugram (India)
🏢 AVI-SPL
📍 India