Job Requirements Job profile * Administer, configure, and maintain the Service Now platform, ensuring optimal performance and uptime * Manage SHARP incident requests, including monitoring, investigation, resolution tracking, and documentation of results following knowledge transfer activities. * Carry out initial incident assessment and analysis to determine impact and urgency. * Qualified and pre-validated incidents through effective communication with users to understand requirements and gather necessary information for resolution. * Have deep expertise in maintenance of core Service Now modules (ITSM, CSM). * Implement and manage modules such as Incident, Problem, Change, Asset, CMDB, and Service Catalog. * Create and customize forms, fields, workflows, business rules, client scripts, and UI policies. * Have disciplined approach to capturing, managing, and deploying configurations between instances. * Manage user roles, groups, and access controls to maintain security and compliance. Solid understanding of the Service Now security model and debugging security rules. * Collaborate with stakeholders to gather requirements and translate them into Service Now solutions. * Monitor system performance, troubleshoot issues, and apply patches or upgrades. * Experience with REST/SOAP APIs,



Integration Hub spokes, and managing data integrations between systems. * Develop reports, dashboards, and performance analytics to provide actionable insights. * Stay updated on recent Service Now releases and recommend enhancements. Work Experience Key Skills * Fluent English skills, both written and verbal * Excellent communication skills in multi-provider environment * Previous work experience as Service Now Administrator in ITSM and CSM modules environment (3+ years) * Management soft skills to take lead on High priority incidents when it occurs * Strong Analytical skills for troubleshooting * Scripting experience is an advantage * Good understanding of Incident & other ITSM Processes (such as Problem, Knowledge Management) * This position requires work during some weekends. Will be clarified during interview. * Able to work outside regular business hours (on-call duties/overtimes) * Participation in 24/7 shift model rotation Prerequisite Certifications & Trainings that need to be completed prior to onboarding: * Service Now Fundamentals * Service Now Certified System Administrator (CSA) - preferred * ITIL Foundation V4 - preferred

📌 ServiceNow Administrator (India)
🏢 Siemens Healthineers
📍 India