Service Now APM + SAM + ITBM Developer

Experience: 5–10 Years
Location: Pune / Bangalore / Hyderabad
Work Mode: Hybrid
Employment Type: Full-Time
Budget: As per experience and market standards

Job Summary

We are looking for an experienced Service Now APM + SAM + ITBM Developer with strong hands-on experience in Application Portfolio Management (APM), Software Asset Management (SAM), and IT Business Management (ITBM) modules.

The candidate will be responsible for designing, configuring, developing, integrating, and supporting Service Now solutions across APM, SAM, and ITBM. The role requires strong understanding of Service Now platform capabilities, business processes, data models, workflows, integrations, and custom development.

Key Responsibilities

- Develop, configure, customize, and maintain Service Now APM, SAM, and ITBM applications.

- Implement and support Application Portfolio Management (APM) processes.

- Configure application portfolios, business applications, application services, technology models, and lifecycle management.

- Work on Application Rationalization, application scoring, technical/business capability mapping, and portfolio analysis.

- Configure and maintain Software Asset Management (SAM/SAM Pro) solutions.

- Manage software models, software entitlements, licenses, publishers, contracts, compliance, and optimization.

- Work with Software Asset Workspace, license position, reconciliation, and software normalization.

- Implement and maintain ITBM capabilities including Demand Management, Project Portfolio Management (PPM), Resource Management, and Financial Management.

- Configure workflows, business rules, client scripts, UI policies, Script Includes, Flow Designer and other platform components.

- Develop integrations with third-party systems using REST/SOAP APIs, Integration Hub, MID Server, etc.

- Work with CMDB and Discovery teams to ensure accurate application, software, and infrastructure data.

- Configure dashboards,



reports, indicators, and performance analytics related to APM/SAM/ITBM.

- Troubleshoot production issues and provide root-cause analysis and technical solutions.

- Participate in Service Now upgrades, enhancements, testing, deployment, and release activities.

- Collaborate with business analysts, architects, platform teams, and stakeholders to translate requirements into scalable Service Now solutions.

Mandatory Technical Skills

- Service Now APM – strong hands-on experience

- Service Now SAM / SAM Pro – robust hands-on experience

- Service Now ITBM / PPM – hands-on experience

- Application Portfolio Management

- Application Rationalization

- Business Application & Application Service management

- Software Asset Management

- Software Models & Entitlements

- License Compliance & Optimization

- Demand Management

- Project Portfolio Management

- Resource Management

- Financial Management

- CMDB fundamentals

- Flow Designer

- Business Rules

- Client Scripts

- Script Includes

- UI Policies / UI Actions

- ACLs

- REST/SOAP integrations

- Integration Hub / MID Server

- Reporting & Performance Analytics

Preferred Skills

- Experience with SAM Pro

- Experience with APM Workspace

- Knowledge of Technology Portfolio Management (TPM)

- Experience integrating APM/SAM with CMDB and Discovery

- Experience with software publishers such as Microsoft, Oracle, IBM, SAP, Adobe, etc.

- Knowledge of Service Now ITSM/ITOM

- Service Now CSA certification preferred

- Service Now implementation/upgrades experience

Candidate Profile

- 5+ years of overall Service Now development experience.

- Strong hands-on experience specifically in APM + SAM + ITBM.

- Should be able to independently handle configuration, customization, troubleshooting, and enhancements.

- Strong understanding of Service Now data model and platform architecture.

- Good communication and stakeholder-management skills.

- Experience working in enterprise Service Now implementations is preferred.

📌 ServiceNow APM + SAM + ITBM Developer (India)
🏢 APN Consulting
📍 India