Job Summary

Drive strategic operational governance, client fulfillment, and portfolio profitability by leading end-to-end demand management across key client accounts. The role will serve as a critical interface between executive leadership, clients, Delivery, Talent Acquisition, Resource Management, HR, and Centers of Excellence (COEs). The primary focus is to optimize workforce fulfillment, portfolio P&L;, client relationships, and account growth while ensuring operational excellence and continuous value creation.

Roles and Responsibilities

Demand Strategy & Governance: Lead client intake discussions, understand complex business and technical requirements, structure demand, and translate client mandates into actionable resource and execution plans. Establish scalable intake workflows and maintain governance across demand pipelines, SLAs, fulfillment milestones, and account requirements.

Workforce Planning & Fulfillment: Partner with Talent Acquisition, Resource Management (RMG), and HR to align talent supply with client demand and business growth. Drive fulfillment velocity, resolve staffing bottlenecks, optimize bench redeployment, and ensure the right skill mix across portfolios.

P&L; & Financial Governance: Own portfolio-level P&L;, budgets, margins, revenue, cost structures, and utilization metrics. Optimize resource pyramids, billable utilization, shadow resources, roll-offs, and workforce costs to improve account profitability and minimize cost leakage.

Client Relationship & Commercial Management:



Build strong relationships with senior client stakeholders and act as a trusted operational advisor. Lead discussions around resource requirements, billing rates, scope changes, ramp-ups, commercial terms, and delivery SLAs.

Escalation & Stakeholder Management: Proactively manage client escalations and operational challenges while balancing client satisfaction, delivery commitments, profitability, and employee well-being. Provide executive leadership with actionable portfolio insights, forecasts, and performance metrics.

COE Innovation & Account Growth: Collaborate with internal Centers of Excellence (COEs) to identify emerging technologies, frameworks, and capabilities that can address client needs. Convert these capabilities into proposals, pitch decks, and proactive client initiatives that create new revenue opportunities.

Strategic Leadership: Drive continuous improvement across PMO and account operations, align cross-functional teams toward business objectives, and elevate traditional PMO execution into strategic account management and growth.

Required Skills

- Portfolio P&L; Management, Operational Governance, Strategic Client Relationship Management, Demand Management, Resource Forecasting, Workforce Planning, Talent Fulfillment, Financial Analysis, Commercial Negotiation,



Account Management, Stakeholder Management, and COE/Innovation Integration.
- 7–12+ years of progressive experience in PMO, Strategic Delivery Operations, Management Consulting, IT Services, Technology Solutions, or GCC environments.
- Strong experience managing project/portfolio P&L;, budgets, margins, revenue forecasting, cost optimization, and billability/utilization metrics.
- Deep understanding of Talent Acquisition, Resource Management, bench management, workforce planning, and HR processes.
- Strong executive communication, influencing, negotiation, conflict-resolution, and client relationship management skills.
- Ability to translate client requirements into resource strategies, operational plans, and account growth opportunities.
- Strong business acumen with the ability to balance client satisfaction, operational efficiency, workforce requirements, and profitability.
- Bachelor’s degree in Business, Technology, Engineering, or a related field required. MBA/Master’s degree preferred.
- PMP®, PMO-CP, PRINCE2®, Agile, or Scrum certifications are desirable.

We are an equal chance employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Job Snapshot

Updated Date

06-10-2026

Job ID

J_5704

Location

Chennai, Tamil Nadu, India

Experience

7 - 10 Years

Employee Type

Permanent

📌 PMO Lead – Client & Operations (Chennai)
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