Category

Relationship Management

Job level

Entry - Level Managerial

Industry

Any

Experience

3-6 Years

Location

Across India

Essential Services : Role & Location fungibility

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the role

A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should have an inclination to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being “Fair to the Customer and Fair to the Bank”. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best in class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer.

Bankable individuals not just Bankers: We hire from across industries!

We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager.

Join the growth story

Explore endless opportunities

Nourish our million relationships

Drive your micro-market

Key Responsibilities

Customer Service





Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements.

Business Development

Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers.

Champion 360-degree banking

Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.

Enhance the portfolio quality

Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer

Customized solutions

As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch.

Behold our values

Offer products that are fair to our customers and fair to the bank.

Key Qualifications & Skills

Educational Qualification

MBA or Graduates with relevant working experience in the area of relationship management.

Communication

Valuable oral and written communication skills.

Synergize with Team

Willingness to work with various teams for on-ground support and deliver enablers as required.

Improvise

Develop and implement overarching sales and customer relationship strategy, sales processes and structure.

Market Sensing

Monitor and evaluate industry trends, customer drivers and potential partnerships.

Few Success Factors

Building relationships

Deep understanding of customer needs

Collaboration with cross-functional teams

Good communication skills

Knowledge on core offerings

About the Business Group

Retail Banking Group of ICICI Bank serves customer segments consisting of individuals, self-employed professionals, SMEs, proprietors, government, and retail institutions. With With more than 6,600 branches across the country, our relationship team is dedicated to serving customer needs with a 360-degree approach. ICICI Bank has a unique bouquet of digital solutions covering the diverse banking needs of customers. To facilitate a seamless customer banking experience, we have adopted the ICICI Stack approach. It covers a complete range of banking services from bank accounts, payments, banking transactions, and credit cards to personal, mortgage, vehicle loans, and business & institutional solutions.

Frequently Asked Questions

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- Is banking experience a necessity for this role?

Certainly not; we are welcoming diverse minds with a knack for selling products and solutions that cater to the needs of the customers. Nevertheless, the obsession with creating a delightful customer experience is a necessity.

- Is understanding of Banking required to apply for this role?

Banking is not a necessary condition to apply for the role.



Individuals with a passion for meeting customers and who cherish relationship management are welcome to apply. Our training programs equip you with the right knowledge to start your role.

- Can a fresher apply for the role of Relationship Manager?

MBAs/graduates with 3 to 6 years of experience can apply for this role. We welcome applicants who are experienced in sales and relationship profiles from across sectors other than Banking as well.

- Will experience other than relationship management be considered?

We evaluate our applicants experience and skills holistically. We do not discount any experience that meet our passion to create delightful customer experience. An orientation to engage with customers and building meaningful relationship is a key factor we look for. We welcome applicants from Non-Banking Industries as well.

- Will I be working on specific products?

We at ICICI Bank believe in sales orientation irrespective of the roles we hold. It is a key driver to deliver right product to a right customer. In this role, the responsibility largely revolves around building existing relationships, onboarding new customers to the bank by providing 360 degree banking solutions depending of the requirement of the customer. The role also entails collaboration with various internal teams to work towards the right solutions and market strategy.

- What are the examples of retail products offered by ICICI Bank?

ICICI Bank believes in offering to customers 360 degree banking solutions. Within this framework, few of the retail products offered to customers are savings solutions such as savings and current account, loan solutions such as home, vehicle and personal loans, credit card, care solutions such as pension and insurance plans and investment solutions.

- Does this role involve sales?

Yes, the responsibilities largely revolve around building existing relationships and onboarding new customers to the bank by providing 360-degree banking solutions depending on the customer requirements. The role also entails collaboration with various teams and stakeholders to work towards the right solutions and market strategy.

- Is this a team-handling role?

Our relationship managers work in synergy with lot of internal and external stakeholders. Largely, this role is full of individual contribution with a focus on collaboration, at times team-handling responsibility may be entrusted with depending on the business needs.

- What is the next step after applying?

While we duly evaluate your profile against the job requirements, we encourage you to keep your profile updated your with latest CV, Photograph and complete the declaration.

- What is the selection process?

Post receiving your application, we shall duly evaluate your profile against the job requirements. If shortlisted, we shall invite you for a personal interview to better understand your profile. Please update your profile at ICICI Careers for us to stay updated with your latest information.

📌 Relationship Manager - Retail Banking (India)
🏢 ICICI Bank
📍 India