Job Summary

We are looking for a proactive and customer-focused Support Executive to join our team. The ideal candidate will be responsible for handling client support tickets, coordinating with internal teams, assisting with software implementation, conducting client training, and ensuring timely resolution of client issues. The role also involves understanding and gathering client requirements, maintaining proper documentation, monitoring assigned tasks, and ensuring compliance with organizational processes.

The candidate should have strong English communication, problem-solving, time-management, and team collaboration skills, along with a basic understanding or experience with CRM / Ticket Management tools. The position is suitable for professionals with 1–2 years of experience who are interested in building their career in client support and software implementation.

Roles & Responsibilities

- Handle and resolve client support tickets within defined timelines.
- Provide client support through calls, meetings, emails, and other communication channels.
- Assist in software implementation and client onboarding activities.
- Understand, gather, and document client requirements.
- Coordinate with internal teams to ensure timely issue resolution.
- Conduct and assist with client training and provide product/process guidance.
- Monitor assigned tasks, tickets, and activities to ensure timely completion and closure.
- Maintain accurate support documentation,



client records, and ticket details.
- Use CRM / Ticket Management tools to track, manage, and follow up on support requests.
- Escalate complex issues to the appropriate internal teams when required.
- Maintain effective communication and professional relationships with clients.
- Ensure adherence to organizational processes, policies, and legal/compliance requirements.
- Support continuous improvement of client support and service processes.

Skills Required

- Robust English verbal and written communication skills
- Excellent client-handling and interpersonal skills
- Strong problem-solving and analytical thinking
- Good time management and organizational skills
- Ability to work effectively in a team environment
- Knowledge or experience with CRM / Ticket Management tools
- Good follow-up and task-monitoring skills
- Ability to understand and document client requirements
- Good coordination skills with internal and external stakeholders
- Ability to handle multiple support requests and prioritize tasks
- Willingness to learn and adapt to new products and processes
- Basic understanding of software implementation and client support

Pay: ₹20,000.00 - ₹30,000.00 per month

Experience:

- CRM software: 1 year (Required)
- client support: 1 year (Required)

Language:

- English (Required)

Location:

- Ahmedabad, Gujarat (Required)

Work Location: In person

📌 Support Executive (Ahmedabad)
🏢 Ecubix Smart Sales Private
📍 Ahmedabad