- promote and market the business, sometimes to new or niche markets
- manage budgets and maintain statistical and financial records
- sell travel products and tour packages
- source products and destinations to meet consumer demands for bespoke travel and sustainable tourism
- deliver and exceed branch performance and productivity
- take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers
- liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance
- deal with customer enquiries and aim to meet their expectations
- provide sales reports to head office
- implement alternative and innovative ideas for achieving recent business
- oversee the smooth, efficient running of the business
- motivate the sales team to hit and exceed their targets and ensure company profitability
- meet regularly with Management to give them sales figures and plan how they approach their work
- meet company directors who advise on strategy and find out about any local issues and future trends
- oversee the recruitment, selection and retention of staff as well as payroll matters and staff training
- organise incentives, bonus schemes and competitions
- deal with disciplinary matters and customer complaints.
Skills:
- Managing daily operations
- Handling accounts
- Making bookings for clients
- good communication skills
- Resolving client queries
- Researching travel products and destinations
- Supervising employees
- Promoting package tours
- Analysing data
- Time management
- sales and Marketing
- Conflict resolution
- the ability to lead and motivate a team
- competent IT skills
- an awareness of the current trends in travel (e.g. sustainable tourism) and knowledge of popular and upcoming destinations is also important.