Customer Support – Ecommerce Non-Voice

Job Type: Full-Time
Experience: Fresher
Location: Recent Town, Kolkata

Job Summary

We are hiring Customer Support Associates for an Ecommerce Non-Voice process. The role involves handling customer queries through written communication channels and providing accurate, timely, and professional resolutions.

Key Responsibilities

- Handle customer queries through chat/email and other non-voice channels.
- Assist customers with order and service-related concerns.
- Understand customer issues and provide appropriate resolutions.
- Maintain accurate records of customer interactions.
- Ensure professional written communication and response quality.
- Deliver a positive customer experience while maintaining accuracy.

Eligibility

- Graduate / Undergraduate candidates can apply.
- Freshers are welcome.
- Valuable written communication skills.




- Comfortable working in a fast-paced customer-service environment.
- Good attention to detail and problem-solving ability.

Job Details

Salary: ₹14,000 – ₹16,000 In-Hand
Transport: One-Way Cab + ₹1,400 Travel Allowance
Shift: Rotational Shifts
Working: 5 Days
Weekly Off: 2 Rotational Offs
Location: New Town, Kolkata

Key Skills

Written Communication | Customer Support | Query Resolution | Accuracy | Response Quality | Customer Experience

How to Apply

Email: [email protected]

Interested candidates can share their updated CV through email.

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

- Commuter assistance

Work Location: In person

📌 Customer Support Specialist (Newtown)
🏢 Outpace Consultancy
📍 Newtown