We are seeking a passionate, process-oriented, agile candidate to join as Academic Co-ordinator. Our team of academic coordinators is responsible for inspiring our clients to complete their assigned tasks, handling client queries, keeping clients updated on their progress, and reporting key achievements and findings to management.
Location: Work From Home
Job Type: Full-time
Salary: Upto 4.5 LPA CTC
Working Hours: 12 PM – 9 PM | 5.5 days/week (Rotational; Sunday half-day)
Language: Tamil & English (Mandatory)
Key Responsibilities
- Manage student onboarding, batch coordination, and academic support.
- Handle student and parent queries professionally and on time.
- Conduct Parent-Teacher Meetings (PTMs) and monitor student progress.
- Track attendance, app usage, session quality, and performance metrics.
- Drive student engagement, satisfaction, and retention through regular follow-ups and proactive support.
- Identify retention risks and take timely actions to improve student continuity and reduce drop-offs.
- Coordinate with Sales, L&D;, IT,
and Support teams to resolve issues.
- Maintain high student satisfaction and retention.
- Prepare operational reports using CRM tools (Zoho preferred).
Requirements
- Bachelor's or Master's degree.
- 2 years of experience in Operations, Customer Success, Academic Coordination, or EdTech.
- Strong communication, problem-solving, and organizational skills.
- Experience with CRM tools.
- Fluency in Tamil & English
Work Requirements
- Reliable high-speed internet (50 Mbps+).
- Laptop with webcam.
- Quiet, professional work environment.
Pay: Up to ₹450,000.00 per year
Benefits:
- Paid time off
- Provident Fund
- Work from home
Application Question(s):
- Are you Fluent in English?
- Are you Fluent in Tamil?
- Are you an Immediate joiner?
- Do you have your own laptop and wifi connection?
- How many years of experience you have in handling customer/student queries?