SERVICE DESK-SERVICE DESK (India)

SERVICE DESK-SERVICE DESK (India)

08 Oct
|
Zensar Technologies
|
India

08 Oct

Zensar Technologies

India

Incident & Request Management

- Act as the first point of escalation for L1 analysts and take ownership of aged or complex incidents to drive faster resolution.

- Handle and resolve technically advanced incidents and service requests , ensuring minimal business impact.

- Escalate incidents or service requests to Leads or SME teams when required permissions or expertise is lacking .

- Apply a solid understanding of the customer's business needs to ensure effective incident triaging and prioritization .

📌 SERVICE DESK-SERVICE DESK (India)
🏢 Zensar Technologies
📍 India

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: service desk-service desk (india) / india

Subscribe to this job alert:

Get the latest job offers by email for: service desk-service desk (india) / india