- Handle hotel reservation enquiries
- Manage calls, WhatsApp and email enquiries
- Prepare and share quotations
- Handle FIT, Group, Corporate and Travel Agent bookings
- Follow up enquiries until confirmation
- Coordinate with Front Office and Sales team
- Manage OTA/direct booking enquiries
- Maintain reservation and enquiry trackers
- Upsell rooms and meal packages
- Ensure accurate guest and booking information
Preferred Candidate:
✅ Hotel reservation/front-office experience preferred