- Manage a team of technical executives in service desk operations
- Main objective of the role will be to supervise the day to day delivery and performance of the team
- The role will also require the individual to motivate mentor coach and groom the team
- Ensure process KM compliance along with meeting client and internal commitments
- Own all customer escalations and complaints
Preferred Skills:
Customer Service->CS-Service Desk/ Voice
📌 Technical Team Lead (Mysuru)
🏢 Infosys BPM
📍 Mysuru
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