Job Title: HR & Customer Support Executive

Location: On-site

Job Type: Full-time

Experience Level: 1–2 years

Job Summary

We are seeking a versatile and proactive HR & Customer Support Executive to join our team. In this dual-function role, you will be responsible for managing day-to-day HR Assistance in recruitment, supporting customer queries with exceptional written and verbal communication, and maintaining accurate financial and operational records using Tally Prime and Advanced Excel.

The ideal candidate possesses strong interpersonal skills, a customer-first mindset, and robust analytical capabilities for data management and reporting.

Key Responsibilities1. Human Resources (HR)

- Assist in end-to-end recruitment: sourcing, screening resumes, scheduling interviews, and onboarding new hires.
- Maintain employee records, attendance, leave management, and personnel files.
- Support monthly payroll preparation and data validation using Tally and Excel.
- Address internal employee queries, manage office administration, and foster a positive workplace culture.

2. Customer Support & Operations

- Handle inbound and outbound customer communications via phone, email, and live chat with skilled English fluency.
- Provide clear, accurate, and timely resolutions to customer inquiries, complaints, and service requests.
- Maintain customer relationships and log interaction details into the database/CRM.
- Escalate complex issues to internal teams and follow up to ensure full resolution.

3.



Tally & Advanced Excel Management

- Manage basic accounting entries, invoicing, billing, and vouchers in Tally Prime.
- Prepare and analyze daily, weekly, and monthly operational reports using Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, Data Validation, Conditional Formatting).
- Reconcile customer accounts, track payments, and verify administrative expense data.

Key Requirements & Qualifications

- Education: Bachelor’s degree in Business Administration, HR, Commerce, Communications, or a related field.
- Communication Skills: Excellent written and verbal English communication skills (neutral accent, clear business etiquette).
- Software Skills:
- Tally: Hands-on experience with Tally Prime / Tally.ERP 9 (accounting, invoicing, data entry).
- Advanced Excel: Proficiency in Pivot Tables, VLOOKUP/XLOOKUP, formulas, data cleanup, and dashboard preparation.
- Experience: 2–4 years in HR administration, customer service, or a combined administrative role.
- Soft Skills: Multi-tasking ability, attention to detail, problem-solving mindset, and confidential data handling.

Key Performance Indicators (KPIs)

- Resolution rate and response time for customer support tickets.
- Accuracy and timeliness of payroll inputs and Tally entries.
- Delivery speed and precision of Excel-based operational reports.
- Employee satisfaction and onboarding seamlessness.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 HR CUM CUSTOMER SUPPORT EXECUTIVE (Visakhapatnam)
🏢 Magna Sales And Technologies
📍 Visakhapatnam