Closing date for applications: 20/10/2026

Location Gurugram, India

Job typePermanent | Contract typeFull Time

#R-00284262

Join our digital revolution in NatWest Digital X

In everything we do, we work to one aim. To make digital experiences which are effortless and secure.

So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

Job description

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Site Reliability Engineer

- You’ll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ)
- We’ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications
- This is a great chance to work in a supportive environment with opportunities to advance your personal and career development
- We're offering this role at associate vice president level

What you'll do

As a Site Reliability Engineer, you’ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. You’ll define error budgets that support finding the right balance between risk and reliability. You’ll also provide structure and help to our release process, suggesting and making improvements where possible. You’ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. You'll coach and provide guidance to colleagues and the wider team, leading where required.

In addition to this, you’ll:

- Proactively contribute new ideas and innovations to meet short term and longer-term goals
- Continually balance and manage any potential risks




- Be accountable for the day-to-day health of both production and non-production environments and respond to any incidents as required
- Provide technical expertise and input to establish the risk tolerance of products and services
- Communicate incident status updates clearly and frequently to other teams, customers and stakeholders

The skills you'll need

We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes

We’re also looking for:

- Experience in key AWS tools including EMR, Airflow, S3, EKS, EC2, EMR-Serverless, Lambda and CloudWatch.
- Hands-on experience in programming Language like Spark, Python , shell along with experience in DevOps Tools like Gitlab, Gitlab CI and Artifactory.
- Hands-on experience of working with Docker, Prometheus and Grafana.
- Robust ability to debug complex data issues from splunk , spark and cloudwatch audit logs, working closely with stakeholders to manage customer incident and support Service management
- Experience of utilising tools and technology across the software development lifecycle
- Strong communication skills with the ability to proactively engage with a wide range of stakeholders

Welcome to our Gurugram hub

Spanning 437,000 sq. ft., our campus in Gurugram features two state-of-the-art towers – 1A and 2A at the Candor TechSpace in Sector 21.

Key facts:

- Surrounded by 28 acres
- Space for 4,100 colleagues
- Opened in 2010

Our tech stack

Here’s just some of the technologies we use.

Front end

- JavaScript
- ReactJS
- AngularJS

Back end

- Python
- Java
- Microsoft Dynamics

DevOps

- AWS
- GitLab
- Google Cloud Platform

Data

- Kafka
- Hadoop
- PostgreSQL
- Snowflake

📌 Site Reliability Engineer, AVP (Gurugram)
🏢 National Westminster Bank
📍 Gurugram