Key Responsibilities

- Welcome guests warmly and ensure a seamless check-in and check-out experience.
- Handle room reservations, modifications, cancellations, and guest requests.
- Maintain accurate guest records and update information in the Property Management System (PMS).
- Answer phone calls, emails, and guest inquiries professionally.
- Coordinate with Housekeeping, Maintenance, and Food & Beverage teams to ensure guest satisfaction.
- Handle guest complaints and provide prompt resolutions.
- Assist guests with local information, transportation, and hotel services.
- Ensure proper billing, cash handling, and daily financial transactions.
- Maintain cleanliness and presentation standards at the front desk area.
- Follow company policies, SOPs, and safety guidelines.

Eligibility Criteria

- Graduate in Hotel Management or any related field.
- 0–2 years of experience in Front Office operations (freshers with relevant training may also apply).
- Good communication skills in English and Hindi.
- Basic knowledge of PMS software and MS Office.




- Solid interpersonal and customer service skills.
- Ability to work in rotational shifts, weekends, and holidays.

Desired Skills

- Guest relationship management
- Problem-solving ability
- Attention to detail
- Team collaboration
- Professional appearance and positive attitude
- Time management

What We Offer

- Competitive salary
- Meals during duty
- PF, ESIC, and Gratuity benefits
- Career growth opportunities
- Learning and development programs
- A dynamic and supportive work environment

Join Bloom and be a part of creating memorable guest experiences every day.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Education:

- Bachelor's (Preferred)

Experience:

- Microsoft Office: 1 year (Preferred)
- total work: 1 year (Preferred)

Language:

- Hindi (Preferred)
- English (Preferred)

Work Location: In person

📌 Front Office Associate (Gurugram)
🏢 bloom Hotel Group
📍 Gurugram