Position: Manager / Senior Manager – Learning & Organizational Development (L&OD;)

Location: Hyderabad

Function: Learning & Development / Organizational Development

Industry: US Healthcare / Revenue Cycle Management (RCM)

Experience: 10–15 Years

Role Overview:

We are looking for an experienced Manager / Senior Manager – Learning & Organizational Development to lead the organization's learning, capability-building, and organizational development initiatives.

The role will be responsible for designing and executing the overall L&D; strategy, building functional and leadership capabilities, strengthening the learning culture, and ensuring training interventions are aligned with business objectives.

The ideal candidate should have strong experience in Healthcare / US Healthcare / RCM / BPO operations, with a proven track record of managing large-scale learning programs and partnering with senior business leaders.

Key Responsibilities:

Learning & Development Strategy

- Develop and implement the organization's annual Learning & Development strategy aligned with business goals.
- Conduct Training Needs Analysis (TNA) across business functions and identify critical capability gaps.
- Build annual training calendars covering functional, behavioral, leadership, compliance, and soft-skill programs.
- Design scalable learning solutions for large employee populations across locations and shifts.
- Establish a strong learning culture and promote continuous professional development.

Functional & RCM Capability Development

- Partner with Operations leaders to identify functional capability requirements.
- Develop learning programs for US Healthcare RCM processes such as:
- Accounts Receivable (AR)
- Denials Management
- Medical Coding
- Payment Posting
- Prior Authorization
- Claims Processing
- Other relevant RCM functions

- Develop role-based learning paths for new hires, existing employees, SMEs, Team Leaders, Managers, and senior leaders.
- Drive upskilling and reskilling initiatives based on business requirements.

Leadership Development

- Design and implement leadership development programs for Team Leaders, Managers, Senior Managers, and future leaders.
- Establish structured leadership development and succession programs.




- Identify high-potential employees and create development plans.
- Develop coaching, mentoring, and manager effectiveness programs.
- Partner with HRBPs and business leaders to strengthen the leadership pipeline.

Training Delivery & Governance

- Lead and manage the L&D; team, trainers, facilitators, and external training partners.
- Establish standardized training frameworks, methodologies, and quality benchmarks.
- Ensure effective delivery of classroom, virtual, blended, and digital learning programs.
- Monitor trainer effectiveness and training quality.
- Ensure training programs are delivered within defined timelines and budgets.

Learning Technology & Digital Learning

- Leverage LMS and digital learning platforms to improve learning accessibility and effectiveness.
- Develop and implement e-learning, micro-learning, assessments, and knowledge resources.
- Explore AI-enabled learning solutions and digital tools to improve employee capability.
- Maintain learning content, curriculum, assessments, and training repositories.

Training Effectiveness & Analytics

- Establish clear KPIs to measure training effectiveness and business impact.
- Track metrics such as:
- Training completion
- Assessment scores
- Certification rates
- Training effectiveness
- New-hire performance
- Productivity improvement
- Quality improvement
- Attrition/retention impact

- Conduct post-training evaluations and identify opportunities for improvement.
- Present L&D; dashboards and insights to senior leadership.

Organizational Development

- Partner with HRBPs and business leaders on organizational development initiatives.
- Support competency mapping, career development, talent reviews, and succession planning.
- Develop competency frameworks and role-based capability models.
- Drive employee development and internal mobility initiatives.




- Support change-management and organizational transformation programs.
- Develop interventions to improve employee engagement and organizational effectiveness.

Required Experience & Skills

- 10–15 years of experience in Learning & Development / L&OD;, with significant experience in a managerial role.
- Strong experience in Healthcare / US Healthcare / RCM / BPO environments preferred.
- Proven experience managing L&D; programs for large employee populations.
- Robust understanding of adult learning principles and instructional design.
- Experience in leadership development, competency development, and talent development.
- Robust experience in Training Needs Analysis and learning program design.
- Experience managing L&D; teams and external training partners.
- Strong stakeholder-management skills with the ability to work with senior business leaders.
- Strong analytical skills and experience using L&D; metrics to demonstrate business impact.
- Excellent presentation, facilitation, communication, and influencing skills.
- Good understanding of LMS and digital learning platforms.

Preferred Experience

- Experience supporting 1,000+ employees across multiple locations.
- Strong knowledge of US Healthcare RCM processes.
- Experience designing learning academies or structured capability-development programs.
- Experience developing Team Leader/Manager and leadership development frameworks.
- Exposure to competency mapping, career architecture, succession planning, and talent management.
- Experience implementing digital learning, blended learning, and AI-enabled learning solutions.
- Experience managing L&D; budgets and external training vendors.

Key Success Measures

- Improved employee capability and business performance through L&D; interventions.
- Strong leadership pipeline and improved manager effectiveness.
- Improved new-hire readiness and time-to-productivity.
- Increased training effectiveness and learning adoption.
- Successful implementation of role-based competency frameworks.
- Improved employee engagement and internal career mobility.
- Strong stakeholder satisfaction with L&D; services.
- Effective use of learning analytics to demonstrate measurable business impact.

📌 Manager / Senior Manager – (L&OD) (Hyderabad)
🏢 Eclat Health Solutions
📍 Hyderabad