Location: Kailash Hospital & Heart Institute, Noida Sector 27
Experience: 1–3 Years
Employment Type: Full-Time
Role Overview
We are looking for a professional, presentable and well-groomed Floor Coordinator to ensure smooth day-to-day coordination and operations on the assigned hospital floor while maintaining a high standard of patient service.
Key Responsibilities
- Coordinate daily activities and workflow on the assigned hospital floor.
- Act as a coordination point between patients, attendants, doctors, nursing staff and other hospital departments.
- Assist patients and attendants with their queries and guide them regarding hospital services.
- Coordinate with Nursing, Billing, Housekeeping, Security, Diagnostics and other departments for smooth operations.
- Monitor patient-related service issues and ensure timely resolution.
- Conduct regular floor rounds and identify operational or service-related concerns.
- Ensure proper communication and coordination between different teams.
- Monitor cleanliness, hygiene and overall floor readiness in coordination with Housekeeping.
- Handle and escalate patient complaints or operational issues to the concerned authority.
- Maintain proper records and reports related to floor operations.
- Support the hospital team in maintaining a positive patient experience.
Required Skills & Personality
- Excellent Grooming Standards – Mandatory
- Positive Communication Skills – Mandatory
- Presentable & Professional Personality – Mandatory
- Strong patient and attendant handling skills.
- Excellent coordination and interpersonal skills.
- Ability to communicate effectively with doctors, nursing staff and other hospital departments.
- Strong problem-solving and follow-up skills.
- Ability to handle multiple responsibilities and work under pressure.
- Basic computer knowledge.
- Positive, polite and patient-friendly approach.
Mandatory Requirement
Prior experience in a Hospital / Healthcare environment is mandatory.
Candidates with experience in Floor Coordination, Patient Care, Hospital Operations, Front Office or Guest Relations will be preferred.
Good Grooming + Good Communication + Presentable Personality are mandatory.