Senior CRM & Client Coordinator
Industry: Matrimonial Services
Location: Telghani Naka, Raipur
Salary: 30,000 – 40,000 per month
Employment Type: Full-Time | Work from Office
Job Summary
We are looking for an experienced and professionally mature Senior CRM & Client Coordinator to manage client relationships and coordinate matrimonial services. The ideal candidate should have excellent communication skills, strong client-handling abilities and a professional approach to managing sensitive client requirements.
Key Responsibilities
- Manage relationships with existing and prospective clients.
- Understand client requirements and provide appropriate profile coordination.
- Handle regular client communication, follow-ups and service-related queries.
- Coordinate with the internal team for profile sharing, responses and meetings.
- Maintain accurate client records and follow-up details in the CRM.
- Address client concerns professionally and ensure timely resolution.
- Build and maintain strong long-term client relationships.
- Handle confidential client information with discretion.
- Coordinate appointments, meetings and other client-related activities.
- Maintain regular follow-up reports and update management on client status.
- Support client retention, renewals and overall service satisfaction.
Candidate Requirements
- Graduate in any discipline.
- 8+ years of experience in CRM, Client Servicing, Customer Relationship Management, Counselling, Telecalling or Relationship Management.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Valuable follow-up, coordination and convincing skills.
- Mature and professional approach to client handling.
- Ability to handle sensitive and confidential client conversations.
- Good knowledge of MS Office and CRM systems.
- Professional telephone etiquette and presentable personality.
- Candidates with experience in matrimonial, hospitality, premium customer service or relationship management will be preferred.
Key Skills
CRM | Client Handling | Relationship Management | Follow-up | Communication | Coordination | Customer Service | Counselling | MS Office