Position: Front Office Executive at Resort
Experience Required: Minimum 3 Years
Location: Varkala, Kerala
Accommodation & Food: Provided
Job Overview: We are seeking an experienced and personable Front Office executive to join our Resort who will report to Front office Manager and should also willing to do night shifts as per duty roster.
Key Responsibilities:
- Guest Reception and Check-In/Check-Out: Efficiently manage the check-in and check-out processes, ensuring a smooth and welcoming experience for all guests.
- Guest Relations: Foster positive relationships with guests by addressing their needs, resolving issues, and ensuring a high level of satisfaction.
- Reservation Management: Handle reservations, modifications, and cancellations, ensuring accurate and up-to-date booking records.
- Communication and Coordination: Liaise with various departments (housekeeping, maintenance, etc.) to ensure guest requests and needs are met promptly.
- Cash Handling and Reporting: Manage cash transactions, maintain accurate records, and prepare daily financial reports.
- Maintaining Records: Keep comprehensive records of guest interactions, bookings, and financial transactions.