Additional Information
Job Number26130614
Job CategoryHuman Resources
Location1 Pakhal Faridabad Gothda Mohbtabad, Haryana 121001, India
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience

- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related skilled area; certified trainer.

OR

- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES

Assisting with Administering Employee Training Programs

- Promotes and informs employees about all training programs.

- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

- Helps employees identify specific behaviors that will contribute to service excellence.

- Ensures employees receive on-going training to understand guest expectations.

- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

- Meets with training cadre on a regular basis to support training efforts.

- Observes service behaviors of employees and provides feedback to individuals and/or managers.

Assisting with Evaluating Training Programs Effectiveness

- Monitors enrollment and attendance at training classes.

- Meets regularly with participants to assess progress and address concerns.





- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.

- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

- Measures transfer of learning from training courses to the operation.

- Ensures adult learning principles are incorporated into training programs.

Assisting with Developing Training Program Plans and Budgets

- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

- Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.

- Aligns current training and development programs to effectively impact key business indicators.

- Assists with establishing guidelines so employees understand expectations and parameters.

- Develops specific training to improve service performance.

- Drives brand values and philosophy in all training and development activities.

- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Assisting with Managing Training Budgets

- Assists with the development of the Training budget as required.

- Assists with managing budget in alignment with Human Resources and property financial goals.

- Assists with managing department controllable expenses to achieve or exceed budgeted goals.

- Utilizes P-card if appropriate to control and monitor departmental expenditures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.



We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Os Marriott Hotels trabalham para elevar a arte da hotelaria, inovando a cada oportunidade enquanto mantêm o conforto e familiaridade pelos quais são conhecidos por todo o mundo. Como membro dos Marriott Hotels, você ajuda a cumprir a promessa de "sempre oferecer uma ótima hotelaria", ao prestar um atendimento gentil, simpático e moderno, que incorpora e expande um legado. Com um nome que é sinônimo de hotelaria por todo o mundo, temos orgulho de convidar você a explorar uma carreira nos Marriott Hotels. Ao entrar para os Marriott Hotels, você se junta a um portfólio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho, agir conforme seu propósito, fazer parte de uma incrível equipe global e se tornar a melhor versão de quem você é.

O JW Marriott faz parte do portfólio de luxo da Marriott International e consiste em mais de 100 belos hotéis em cidades emblemáticas, além de locais de resort pelo mundo. O JW acredita em priorizar nossos colaboradores. Se nossos funcionários estão felizes, nossos hóspedes estarão felizes. Os colaboradores JW Marriott são confiantes, inovadores e autênticos e representam o legado da marca do fundador da empresa J.Willard Marriott. Nossos hotéis oferecem uma experiência profissional única, onde você faz parte de uma comunidade e aproveita vínculos verdadeiros com um diversificado grupo de colegas. O JW cria oportunidades de treinamento, desenvolvimento, reconhecimento e, o que é mais importante, fornece um local onde se pode correr atrás dos seus sonhos num ambiente de luxo, focado no bem-estar holístico. O tratamento excepcional dado aos nossos hóspedes começa por tratar bem nossos funcionários. É este o tratamento JW. Ao entrar para o JW Marriott, você se junta a um portfólio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho, agir conforme seu propósito, fazer parte de uma incrível equipe global e se tornar a melhor versão de quem você é.

📌 AsstMgr-Training (Haryana)
🏢 Marriott International
📍 Haryana