JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Description: Receptionist - Commercial BuildingPosition OverviewJob Title: Receptionist
Department: Front Desk/Administration
Reports To: Building Manager/Facility Manager
Location: [Building Name/Location]
Employment Type: Full-Time
Position SummaryThe Receptionist serves as the first point of contact for all visitors, tenants, and service providers entering the commercial building. This role is responsible for managing the front desk operations, providing exceptional customer service, handling administrative tasks, and ensuring a professional, welcoming environment while maintaining building security protocols.
Key ResponsibilitiesFront Desk ManagementGreet and welcome all visitors, tenants, clients, and vendors in a professional and courteous manner
Manage visitor registration process and issue visitor passes in accordance with security protocols
Answer, screen, and direct incoming calls to appropriate departments or tenant offices
Maintain visitor log and ensure compliance with building access control procedures
Monitor and manage the reception area to ensure cleanliness and professional appearance
Tenant & Visitor ServicesProvide information about building facilities, tenant locations, and available services
Assist tenants with queries related to building amenities, parking, and common areas
Coordinate meeting room bookings and ensure conference facilities are properly prepared
Handle courier and mail services, including package receipt, sorting, and distribution
Address tenant complaints or concerns and escalate to management when necessary
Administrative SupportMaintain and update tenant directory and contact information
Manage building access cards and key distribution system
Process and maintain visitor records, gate passes, and access logs
Prepare daily visitor reports and submit to building management
Handle general correspondence including emails and internal communication
Maintain office supplies inventory for reception area
Security & Safety CoordinationMonitor CCTV cameras and report any suspicious activity to security team
Ensure all visitors comply with building security and safety regulations
Maintain emergency contact lists and evacuation procedures documentation
Coordinate with security personnel for visitor verification and access control
Report maintenance issues, security concerns,



or safety hazards immediately
Communication ManagementOperate multi-line telephone system efficiently and professionally
Take accurate messages and relay information promptly to relevant parties
Make announcements over public address system when required
Coordinate with building management for emergency communications
Maintain professional email correspondence with tenants and visitors
Support FunctionsAssist in organizing building events, tenant meetings, and emergency drills
Coordinate with housekeeping and maintenance teams for service requests
Support facility management team with administrative tasks as needed
Maintain filing systems for visitor logs, passes, and administrative documents
Prepare reports on visitor traffic, parking utilization, and front desk activities
Required QualificationsEducationHigh school diploma or equivalent required
Bachelor's degree in any discipline preferred
Certification in office administration or hospitality is an advantage
Experience1-3 years of experience as receptionist, preferably in commercial buildings, corporate offices, or hospitality
Experience with visitor management systems and access control software
Prior exposure to property management or facility operations is a plus
Technical SkillsProficiency in MS Office Suite (Word, Excel, Outlook)
Experience with visitor management systems (e.g., Proxyclick, Envoy, iLobby)
Familiarity with multi-line phone systems and intercom operations
Basic knowledge of building management software preferred
Comfortable with CCTV monitoring systems and access control panels
Core CompetenciesExcellent interpersonal and communication skills (verbal and written)
Professional appearance and demeanor
Strong customer service orientation
Ability to multitask and handle high-volume front desk operations
Problem-solving skills and ability to remain calm under pressure
Attention to detail and organizational abilities
Punctuality and reliability
Personal AttributesFriendly, approachable, and courteous personality
Professional and polished presentation
Ability to maintain confidentiality and discretion
Patient and helpful attitude toward all visitors and tenants
Flexible and adaptable to changing priorities
Team player with positive attitude
Language RequirementsFluency in English (written and spoken) is mandatory
Proficiency in additional languages is an advantage
Key Performance Indicators (KPIs)Visitor satisfaction ratings
Response time to calls and queries
Accuracy of visitor logs and documentation
Adherence to security protocols
Timeliness and attendance record




Number of tenant complaints or compliments received
Working ConditionsFront desk position within building lobby/reception area
Working hours: [Specify shift timings, e.g., 8:30 AM - 5:30 PM, Monday-Friday]
May require shift work including evenings, weekends, or holidays depending on building operations
Primarily seated position with occasional standing and walking
Skilled business attire required
Physical RequirementsAbility to sit for extended periods at reception desk
Capable of standing and walking throughout the building as needed
Able to lift and carry packages up to 10-15 kg
Clear speech and hearing for telephone and in-person communication
Visual acuity for computer work and CCTV monitoring
What We OfferCompetitive salary package
Health insurance and medical advantages
Paid leave and holidays
Professional and corporate work environment
Training and development opportunities
Employee recognition programs
Behavioral ExpectationsMaintain highest standards of professionalism at all times
Demonstrate respect and courtesy to all building occupants and visitors
Follow building policies, procedures, and security protocols
Maintain positive representation of building management
Handle sensitive information with complete confidentiality

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is key to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Receptionist (Hyderabad)
🏢 JLL
📍 Hyderabad