Job Purpose:
To independently manage the complete service operations of the dealership, ensuring high customer satisfaction, productive workshop utilisation, quality repairs, technician productivity, revenue generation, and compliance with OLA service standards.

Key Responsibilities

1. Workshop Operations

- Manage day-to-day service workshop operations.
- Ensure smooth vehicle reception, job card creation, diagnosis, repair and delivery.
- Monitor workshop capacity and technician productivity.
- Ensure vehicles are delivered within committed timelines.
- Maintain proper workflow and minimise vehicle waiting time.

2. EV Technical & Diagnostic Operations

- Supervise diagnosis and repair of EV-related issues including:
- Battery/BMS
- Motor and controller
- Charging system
- Electrical & electronic systems
- Wiring and sensors
- Software/diagnostic-related issues
- Ensure technicians follow OEM diagnostic procedures and technical guidelines.
- Escalate complex technical cases to OEM technical support.

3. Customer Satisfaction

- Handle major customer complaints and escalations.
- Ensure proper explanation of repairs and estimates to customers.
- Monitor service feedback, complaints and repeat issues.
- Drive CSI / NPS and customer retention.

4. Revenue & Business Development

- Achieve monthly service revenue targets.
- Improve labour revenue, parts revenue and value-added service revenue.
- Increase paid-service penetration and repeat customers.
- Monitor average repair order (ARO)



and revenue per vehicle.
- Identify opportunities for service campaigns and customer retention.

5. Team Management

- Lead and motivate Service Advisors, Technicians, EV Technicians, Warranty staff and support staff.
- Allocate jobs based on technician skill and workload.
- Monitor technician productivity and efficiency.
- Conduct regular technical and behavioural training.
- Maintain discipline and performance standards.

6. Warranty & OEM Compliance

- Ensure warranty claims are correctly documented and submitted on time.
- Monitor warranty rejection and pending claims.
- Ensure adherence to OEM service processes, SOPs and audit requirements.
- Maintain proper service records and documentation.

7. Parts Coordination

- Coordinate with Parts Manager for availability of fast-moving and critical parts.
- Minimise vehicle retention due to parts non-availability.
- Monitor parts consumption and pending parts orders.

8. Workshop Quality & Safety

- Ensure first-time-right repairs.
- Reduce repeat repairs and vehicle comeback cases.
- Maintain workshop cleanliness and safety standards.
- Ensure proper handling and storage of EV batteries and electrical components.
- Follow all OEM and statutory safety requirements.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Provident Fund

Work Location: In person

📌 Service Manager (Coimbatore)
🏢 S.M. Green Mobility
📍 Coimbatore