JOB DESCRIPTION – FRANCHISE COORDINATOR Position

Franchise Coordinator

Experience

Minimum 3 Years of Relevant Experience

Location

Gujarat – Willingness to Travel Across Gujarat is Mandatory

Working Hours

8:00 AM to 6:00 PM

Job Summary

We are looking for an experienced and highly responsible Franchise Coordinator who will be responsible for coordinating and monitoring the overall operations of multiple franchise branches across Gujarat. The candidate will act as a key coordination point between the Head Office, franchise branches, branch teams, and management.

The candidate must be ready to travel extensively across Gujarat and should be comfortable visiting different branches as required. The role requires strong communication, coordination, reporting, problem-solving, and administrative skills.

Key Responsibilities1. Franchise & Branch Coordination

- Coordinate with all franchise branches on a regular basis.
- Act as the primary coordination point between Head Office and franchise branches.
- Ensure smooth implementation of company policies, procedures, and operational guidelines across all branches.
- Maintain regular communication with Branch Heads, Coordinators, and franchise partners.
- Follow up on branch-level requirements, issues, and pending activities.
- Ensure timely completion of tasks assigned to different branches.

2. Branch Visits & Monitoring

- Travel across Gujarat to visit and monitor franchise branches.
- Conduct regular branch visits to review day-to-day operations.
- Monitor branch infrastructure, staff availability, discipline, customer/student handling, and overall functioning.
- Identify operational gaps and provide appropriate solutions.
- Prepare branch visit reports and submit observations to management.
- Follow up on corrective actions after branch visits.

3. Franchise Partner Coordination

- Maintain professional relationships with franchise owners/partners.
- Understand franchise partner concerns and coordinate with the concerned department for resolution.
- Support franchise partners in implementing operational and administrative requirements.
- Ensure franchise partners follow company standards and guidelines.
- Assist management in maintaining healthy and professional franchise relationships.

4. Staff & Team Coordination

- Coordinate with branch staff regarding attendance, punctuality, leave, work allocation, and discipline.
- Monitor staffing requirements and inform management/HR regarding manpower shortages.
- Coordinate with HR for recruitment requirements of branches.
- Support the onboarding and induction process for recent branch employees.




- Follow up on staff performance-related concerns and report them to management.

5. Operations & Administration

- Monitor daily branch operations and ensure smooth functioning.
- Coordinate administrative requirements of all branches.
- Ensure proper maintenance of branch records and documents.
- Follow up on housekeeping, security, maintenance, stationery, equipment, and other operational requirements.
- Coordinate with relevant departments for timely resolution of branch issues.
- Ensure all branches follow standard operating procedures.

6. Reporting & MIS

- Prepare regular branch-wise reports and MIS.
- Maintain records of branch visits, observations, issues, and action taken.
- Track pending tasks and ensure timely closure.
- Prepare weekly/monthly updates for management.
- Maintain branch-wise data related to staff, operations, requirements, and performance.
- Highlight critical issues to management immediately.

7. Quality & Compliance Monitoring

- Ensure branches maintain the required quality and operational standards.
- Conduct regular checks as per management guidelines.
- Monitor compliance with company policies and procedures.
- Identify deviations and communicate them to the concerned branch/team.
- Ensure corrective actions are implemented within the given timeline.

8. Communication & Coordination

- Maintain effective communication with Head Office and all branches.
- Coordinate meetings, training sessions, reviews, and other branch-level activities.
- Share official circulars, instructions, and updates with respective branches.
- Ensure management instructions are properly communicated and implemented.
- Maintain professional communication with internal and external stakeholders.

9. Problem Solving

- Handle branch-level operational issues and coordinate for timely solutions.
- Escalate major or sensitive matters to management.
- Take necessary follow-up actions until the issue is resolved.
- Maintain a solution-oriented approach while dealing with franchise partners and branch teams.

Travel Requirement

- Extensive travel across Gujarat is mandatory for this position.
- The candidate should be comfortable travelling to different franchise locations as per business requirements.
- Regular branch visits will be required for monitoring,



coordination, audits, meetings, and operational support.
- Candidate should be flexible regarding travel schedules and occasional extended travel requirements.

Required Skills

- Excellent communication and interpersonal skills.
- Strong coordination and follow-up skills.
- Good leadership and team-handling ability.
- Strong problem-solving and decision-making skills.
- Positive knowledge of MS Office, especially Excel, Word, and PowerPoint.
- Ability to prepare MIS and management reports.
- Good documentation and record-keeping skills.
- Ability to manage multiple branches and responsibilities simultaneously.
- Strong organizational and time-management skills.
- Professional attitude and positive approach.
- Ability to work independently with minimum supervision.

Eligibility Criteria

- Minimum 3 years of relevant experience in franchise coordination, branch coordination, operations, administration, business coordination, or a similar role.
- Experience in handling multiple branches/locations will be preferred.
- Candidates with experience in the education, school, training, retail, service, or franchise sector will be preferred.
- Must be willing to travel across Gujarat.
- Must be comfortable with working hours of 8:00 AM to 6:00 PM.
- Candidate should have good command of English and Gujarati.
- Hindi communication skills will be an added advantage.
- Should have a valid driving licence and be comfortable with local/intercity travel.

Preferred Candidate Profile

- 3+ years of experience in multi-branch coordination or operations.
- Strong field and travelling experience.
- Confident in dealing with franchise owners and branch teams.
- Mature, responsible, and highly organized.
- Strong follow-up and reporting ability.
- Ability to handle pressure and multiple priorities.
- Ready to take ownership of branch operations and resolve issues proactively.

Key Performance Indicators (KPIs)

- Timely and effective coordination with all branches.
- Regularity and quality of branch visits.
- Timely closure of branch-related issues.
- Compliance with company policies and operational standards.
- Accuracy and timely submission of MIS reports.
- Franchise partner satisfaction and coordination.
- Effective manpower and administrative coordination.
- Successful implementation of management instructions across branches.

Working Schedule

Working Hours: 8:00 AM to 6:00 PM
Travel: Gujarat-wide travel as per business requirements
Role Type: Full-Time
Experience: Minimum 3 Years

Pay: Up to ₹50,000.00 per month

Work Location: In person

📌 Franchise Coordinator (Surat)
🏢 P.P. Savani Chaitanya vidya sankul
📍 Surat