Job Description:

® Handle Customer Care number and Customer Care Email.

® Attend End-customers in Office.

® Ensure that all calls, emails and customers are attended in a professional & time bound manner and Customers’ queries/complaints/requirements, if any, are resolved in a professional and time-bound manner.

® Analyzing customer complaints and inputs; propose, discuss and implement the SOPs to reduce the number of customers’ queries/complaints/requirements.

® Cross functional coordination for resolving customers’ queries / complaints / requirements.

® Assist in Customer calling, Coordination, Events and other Project requirements, if any.

Candidate Requirements:

® Good Communication Skills – Written & Speaking.

® Go-getter person who is Dynamic and Multi-tasker with passion for Delighting the customers.

® 3-5 years of experience in Customer Care Management in Residential Real Estate.

® Working knowledge of CRM software.

® Team Member with desire to contribute in organization’s growth.

Job Types: Full time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 CRM Executive (Faridabad)
🏢 Adore Realtech
📍 Faridabad