Position: Customer Service Executive – Voice Process
Process: Korean Air – Voice Process
Process Type: Inbound & Outbound
Shift: 1st Shift / Morning
Working Days: 6 Days
Weekly Off: 1 Fixed/Rotational Off
Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Assist customers with airline-related queries and requests.
- Handle booking, ticketing, cancellation, rebooking and other customer-service queries.
- Resolve customer concerns through effective communication and problem-solving.
- Provide accurate information while maintaining a high level of customer service.
- Use ticketing, reservation, CRM or airline-related systems as required.
Candidate Requirements:
- Excellent verbal and written communication skills.
- Robust customer service and problem-solving abilities.
- Experience in BPO / Customer Support / Voice Process.
- Airline or Travel BPO experience is highly preferred.
- Ability to handle real-time customer situations professionally.
- Knowledge of ticketing/reservation systems.
- Experience with Amadeus, Sabre, Galileo/GDS will be an added advantage.
- Comfortable working 6 days a week with 1 fixed/rotational weekly off.
- Comfortable working in the 1st/morning shift.