Responsible for handling billing operations, customer service, and sales support at the food court counter. The role ensures accurate transactions, quick service, effective upselling, and smooth coordination with kitchen/production, while maintaining hygiene and service standards.
Key Responsibilities
A. Billing & Cash Handling
- Operate POS system and generate accurate bills for all orders.
- Handle multiple payment modes: cash, UPI, cards, wallets.
- Maintain proper cash balance and ensure zero or minimal cash variance.
- Prepare and submit daily cash collection report.
- Ensure all transactions are recorded and accounted for.
B. Customer Service & Sales
- Greet customers and take orders promptly and courteously.
- Suggest add-ons, combos, and promotional items to increase sales.
- Provide clear information on menu items, pricing, and availability.
- Ensure high levels of customer satisfaction through quick and polite service.
- Handle customer queries and complaints professionally.
C. Order Coordination
- Coordinate with kitchen/production team for order preparation.
- Ensure correct order is delivered to the customer.
- Manage order queue efficiently during peak hours.
- Inform customers about waiting time where applicable.
D. Product Display & Merchandising
- Ensure menu boards, displays, and counters are clean and attractive.
- Maintain proper labelling and pricing of items.
- Monitor availability of items and inform supervisor about shortages.
E. Hygiene & Cleanliness
- Maintain cleanliness of billing counter and customer interaction area.
- Follow personal hygiene and food safety guidelines.
- Ensure compliance with sanitation standards at all times.
F. Reporting & Coordination
- Maintain daily sales and billing records.
- Report discrepancies in cash, billing, or orders.
- Coordinate with supervisor for stock replenishment and issue resolution.