Job Title: Email Support Executive
Location: Thane
Experience: 1–2 Years
Salary: ₹15,000 – ₹22,000 per month (based on experience)
Working Days: 6 Days a Week
Shift Timing: Day Shift
Job Responsibilities
- Handle customer queries and requests through email in a timely and professional manner.
- Respond to customer concerns while maintaining service quality standards.
- Coordinate with internal teams to resolve customer issues.
- Maintain accurate records of customer interactions and follow-ups.
- Ensure adherence to company policies and service-level agreements (SLAs).
- Escalate complex issues to the concerned departments when required.
- Prepare and update reports related to customer interactions.
- Provide excellent customer service and maintain customer satisfaction.
Required Skills
- Valuable written and verbal communication skills.
- Basic computer knowledge and proficiency in MS Office.
- Ability to draft professional emails and maintain proper documentation.
- Strong attention to detail and problem-solving skills.
- Ability to work in a fast-paced environment.
Educational Qualification
- Any Graduate (Mandatory)
Preferred Candidate Profile
- 1 to 2 years of experience in customer service, email support, backend operations, or banking operations.
- Immediate joiners preferred.